Terms and Conditions

Terms and conditions Online Store (B2C)

INFORMATION GENERAL

Any transaction carried out through our website www.karunstore.cl will be subject to the Terms and Conditions established in this document, under the legal regulations in force in the territory of the Republic of Chile, with special attention to the Laws 19,496 Protection of Consumer rights and 19,628 Protection of Privacy.

With this, we guarantee the rights of our clients and consumers in every purchase they make through our portal. 

COMMUNICATION WITH OUR CLIENTS

Tejido Sustentable SpA will not request personal or financial information from our clients or consumers through emails or other written means.

Once the purchase is confirmed, the customer will receive a purchase confirmation email along with the order number, with which they can track their transaction. 

CUSTOMER REGISTRATION AND INFORMATION SECURITY

To make a purchase through our site www.karunstore.cl, the customer can previously register and enter their secret key, which will be a requirement for all future purchases. The customer may also make purchases as a guest, but data will still be required to manage the order.

The information registered by our clients will be treated confidentially, and will be used exclusively to manage the sale, dispatch and sending of offers and information about our products.

The client will have the right to request their registration information, modify, delete or cancel their account at any time they deem appropriate, on our website www.karunstore.cl. To do this you must contact us using our form.

Information will be sent by email, unless the client specifies that they do not wish to be contacted, based on their right described in article 28 B of Law 19,496 Protection of Consumer Rights.

We recommend that our clients be the first to protect the confidentiality of their data, which is why we ask not to disclose it, and thus avoid fraud or malicious use by third parties.

PAYMENT METHODS

Customers may make purchases on our website www.karunstore.cl with the following payment methods:

  1. Visa, Mastercard, Diners Club International or American Express bank credit cards, which are subscribed to Webpay or Mercado Pago.
  2. Bank debit cards included in the Redcompra® system, which are subscribed to Webpay or Mercado Pago

The aspects related to the operation of the cards mentioned above are subject to the contracts maintained between the client and the issuing Bank.

Payment data will be stored securely in Transbank or Mercado Pago and will only be associated with the customer's account.

www.karunstore.cl no dejará registro los datos de la tarjeta bancaria.

  1. PRODUCTS, PRICES, COST OF DELIVERY AND WITHDRAWAL IN STORE

The products published on the website have a reference photo of the product, which may present differences with the final product delivered, in view of this the customer has the right to retract their purchase, with the consequent refund of the money. The products on the website are not necessarily the same as those in the stores and/or fairs in which Tejido Sustentable SpA participates.

The discounts and prices published on our website apply only to purchases made successfully at www.karunstore.cl

All discounts apply during limited time and stock, unless otherwise indicated.

The prices offered through this channel do not necessarily correspond to those published in physical stores, so www.karunstore.cl reserves the right to manage differentiated prices from the rest of the company, in the online store.

For promotions of specific products or categories, other promotions or offers should not be considered.

The cost or value of the shipment will be reported in the shopping cart, which will be determined once the place of shipment, weight and volume of the purchase are entered. Shipping costs are the responsibility of the buyer. International shipping rates do not include taxes or customs fees that may be generated in the destination country, it is the buyer's responsibility to assume these costs. You should consider that if your package is destined for a non-main city or remote area, additional shipping charges may be generated.

In the case of store pickup (Chile), a shipping cost for the customer is not considered.

CANCELLATION OF THE PURCHASE OR COMMERCIAL TRANSACTION

Karunstore.cl reserves the right to cancel the commercial transaction due to lack of confirmation from Transbank of the payment of the purchase, and it is the customer's responsibility to make the respective queries with their Bank executive. Fabric Sustentable SpAis not responsible for non-payment by Transbank. 

RIGHT OF WITHDRAWAL

Because our products are handmade, we do not refund money nor do we adhere to the right of withdrawal.

STOCK BREAK

In the event of stock out of one or more products of an order, the company will contact the customer via email or telephone to request bank details and thus refund the product out of stock, within a period of no more than 10 business days. 

DISPATCH AND RECEPTION POLICIES

The delivery time will be specified in the shopping cart and will vary depending on whether it is home delivery or store pickup, in addition to the logistical capacity of the moment.

Home delivery will be made directly to the address indicated in the purchase order or to the required store as appropriate.

The shipping schedules defined for Chile are:

- Monday to Friday from 8:30 a.m. to 9:00 p.m.

- Saturday from 9:00 a.m. to 9:00 p.m. (business days) depending on the transportation itinerary.

If on the delivery date the client is not at home or at the delivery location, a visit notice will be left and the customer will only visit a second time.

Reception must be carried out by a person of legal age, to prove compliant reception. In the event that the product is received by a third party (relatives, home advisor, janitors, butler, etc.), and they agree to the receipt of the product, we will understand that it was received in accordance.

It is the customer's responsibility to check the product upon receipt. Any situation after compliant receipt will be your sole responsibility, except for observations made in writing in the delivery documents and those manufacturing defects that, due to their nature, can only be detected later. 

In the event that the product received presents damage attributable to its shipment, its exchange or repair may be requested for a period of 14 days for textile pieces and 24 hours for knitting kits, counted from receipt of the order. After the indicated time, we are not responsible for transport damage.

When withdrawing from the store, the customer declares that the product received corresponds to the one purchased. 

RETURNS & EXCHANGES

Consumers have the right to exchange or refund money on new products, not made by hand, that are defective or are not suitable for normal use.

The customer has 6 months from the date of receipt of the purchase, as indicated in Law 19,496 Protection of Consumer Rights. Any exchange or return of product must be made with the document that proves your purchase (receipt, invoice or shipping guide). To make the return and guarantee effective, the product must be in perfect condition, unused. In the event that the product has been shipped, returns will only be made for the amount of the product, that is, the value of the shipment is excluded, since it has already been managed. If the customer requires an exchange or return, they must make a request to contacto@karunstore.cl

In the event that a textile productpresents faults or defects within 6 months following the date of issuance of the receipt or invoice, it can be repaired, an action that is carried out whenever the product has not deteriorated due to an event attributable to the consumer. If the repair proceeds, shipping costs are the responsibility of the consumer.

 

CARE CHANNELS

  • Customer Service: contacto@karunstore.cl
  • Whatsapp: +56987075509
  • Our social networks on Facebook and Instagram.